Stay. Somewhere. Else. The only good quality was the location to the Russel square station and tesco express. But the service and rooms were the worst we have had at a holiday inn. We’re diamond elite members of IHG so we have stayed at our fair share of IHG properties. When going overseas (from America) we totally expect rooms to be a little smaller and dated. But this room was beyond dated and dirty. The tub didn’t drain and we had to call multiple times to get it fixed. The bed was on rolling wheels so it moved every second. My husband ended up sleeping on the pull out couch which was equally as uncomfortable. There are no windows to open so it gets so hot in the rooms. We went in January and at one point our thermostat read 78 degrees. They turn on the heat at a certain point of the night and you have no control over it. Around 5pm at night someone knocked on our door who spoke very little English (which is totally fine and understandable) but kept asking if i wanted Milk for service. I was so confused as I did not call for service. The front desk was so rude. I had emailed weeks in advance asking if we could pay to leave our luggage for 2 days while we took the train to Paris. I received an email back saying no problem and told us it would be 10$ a day. I checked with the desk the day before we left and the one woman was so rude claiming absolutely not. I told her I had an email stating we could and she said that wasn’t true. So i showed her it and she got quiet then asked to see my original email so I showed her that too. She said while that email did come from someone on their team but that she had to check with management. I was so frustrated we just booked our luggage at a different spot so we wouldn’t get screwed. Also interesting after that conversation they stopped cleaning our room. They have door men in the lobby who follow you around and listen to your conversations. It’s a very strange interaction. Stay. Somewhere. Else. We’re looking into switching hotel groups all together.

The Hotel location is great and has easy access via the tube, the hotel has a pub style bar attached, this was very enjoyable, with food available and sports on the big screen, our only negative was the room, we has a double that felt like a after thought, badly laid out and very little comfort only a very soft lumpy bed or a dining chair to sit on. We were told everything in the room is complimentary, but as we had nothing in the room not. We enjoyed our stay, we will stay again but hopefully bot in the same room.

Hotel shows its age and rooms are average at best compared to other IHG hotels in London Metro (note: rooms were still clean and functional, just can give 5-star review). It took the staff 2+ weeks, with me bugging via emails and 2 phone calls, to get a copy of my Folio/Invoice as it was not uploaded to IHG app like most other properties so o could self-service (maybe just a UK thing?)

Enjoyed a recent stay here. The room we had was a little dated, and the bathroom was a tad small, but the service we received on arrival from the staff was fantastic. I liked that they gave the children their own little welcome pack with colouring and bracelets. The breakfast buffet was good, and there was plenty of choice. They even had a machine that made pancakes, a real show stopper for the children. I'd definitely return again and stay here if we needed to.

Rooms were on point, restaurant had a nice setting but could do with some fresher food in the mornings. Staff made up for this as they were super helpful from the time I arrived to when I left, especially the young gent Alvaro, always greeting with a smile, and always there for all your needs, making us feel comfortable. Would come again!