We stayed in this hotel in November 2022 for one night with our 4 month old. We were part of a group who were staying after a party. Unfortunately, I woke up in the hotel bed surrounded by bed bugs. We immediately called reception and had an assistant manager come to the room who witnessed this for herself. I was sharing a bed with my baby and felt absolutely disgusted she had been in the same space as the bedbugs. Luckily, she was laying in a baby pod so was slightly raised off the surface of the mattress and pretty much all covered up including hands. Unfortunately for me I had slept in only a nightdress and majority of my body exposed. So, we were moved rooms and told we could stay in this new room for as long as needed. But I just wanted to get home. Whilst still in the original room, I took photos and videos and followed up with an email to the hotel manager the next day. This is when my bites started to show and it became clear I was bitten from head to toe, with huge red bites which subsequently became infected and needed antibiotics. In the following few days; the bites became worse as the intense itching caused such a painful infection. The hotel manager got back to me after a few days with a really unpleasant email suggesting I had bought the bedbugs into the hotel myself and that the photos of my bites were not genuine. Impossible considering I’d never seen them before and suddenly I’m in bed with them and bitten head to toe, after one night away from home. I decided to put a formal claim against this hotel for how I was treated after we left. Low and behold, their insurance carried out their necessary checks and inspections and they admitted liability. Not having followed proper procedure to ensure prevention of bedbug infestations and clearly, not thorough clean between guests. Fast forward to the present day, and I have won my claim in court. It has effected me massively and has caused anxieties for staying away from home. It makes me feel physically sick still to this day. Please be very, very cautious staying here and if you do, double, triple check your bedsheets!!

Booked here for New years eve and what a great find! Communications with Tiffany leading up to the event was exceptional. On arrival check in was simple. The evening itself was fantastic, food delicious, staff attentive and nothing too much trouble with a great disco. Breakfast the next morning was lovely. Overall hope to be back. Thank you to everyone who made the night a great success.

We married here 1st Feb '24, and what an amazing day it was, staff were fantastic, helpful and attentive, nothing was too much, food was delicious, our guests raved about it! The signature suite was just beautiful, I couldn't recommend this place enough, Tiff and Elish were amazingly helpful from the minute we entered the building to enquire, resident dj was also brilliant, thankyou all for making our day so special ❤️

Booked a room as it was closest to a friends home ( we are from Swansea) !! So glad we did … beautiful place and staff were amazing ( friendly & super helpful). Room was great and we had a lovely stay. Would recommend and we will definitely stay again .