We booked the House Suite at the Roseate Edinburgh, and when we arrived we were told they have given us a room in the main house, phrased in a way that they were doing us a favour. Once I mentioned we had booked the House suite I was told this room is the same size, and "certainly not a downgrade". Once we entered the room, I was asked if this was okay, and shown a standard room. I said no not really as we have paid for the suite, with a king size bed, separate shower and separate living room. The poor girl exclaimed that she's just been told by management that this is what she's been told to do and I can speak with someone in the morning if this wasn't okay. It's 10pm and I wasn't looking to have an argument. Gone are the days of independently run hotels who care. It's a shame.

My partner and I stayed here for one night for his birthday and I couldn't fault it. Not only did we receive a free upgrade of our room but we had complimentary processo and macarons! The staff were so friendly and accommodating. Johanna who served us for breakfast was so kind and attentive when I asked for a vegan option. I now wish we had stayed longer! 😊

Absolute gem of our honeymoon. Service was impeccable. The room was comfortable and beautifully designed. Everything about the breakfast was delicious, from the lattes to the traditional Scottish plates. Hats off to the chefs, truly exceptional work. Chris & Fraser, and the young French woman that works the breakfast (didn't catch her name , but she certainly deserves recognition) took excellent care of us. My favorite was the private Scotch tasting with Mikey. He took me through the different regions and their history. Everyone was so personable, they are the charm of this hotel. We can't wait to return.

Incredible experience! The staff was so welcoming and helpful. The hotel is absolutely beautiful and in a great location. A short walk from downtown or right across a bus stop for further places. Can’t speak highly enough of this place. We will definitely be back!