I booked a room at the Baltic Hotel to celebrate my partner's birthday. The hotel staff were very helpful and even arranged a birthday message for us upon our arrival. They also gave us two complimentary drinks to celebrate. Unfortunately, the hallways had a foul smell and the rooms were very dimly lit. The lighting was so poor that I had to move a lamp to apply my makeup, but even then, it was difficult to see properly. The shower had a small glass wall that didn't cover enough of the wet area, causing the water to flood the floor. I was charged a £20 security deposit fee during check-in, but the amount was not refunded to my account upon check-out. I had to contact the hotel and follow up. After I reminded them, they refunded me the amount, but had I not said anything, they wouldn't have rectified their mistake.

Absolutely wonderful and affordable hotel located conveniently close to Liverpool's city center. The staff were incredibly friendly, and the rooms were impeccably clean and equipped with all necessities. We'll definitely be returning on our next trip!