I have no issue with the hotel in terms of the room, service and and general stay. However, I was surprised to learn about a £100 security deposit at check-in, which wasn't in any small print upon booking. I only had £105 left in my account, so I had to borrow money from family members to get through the next 24 hours in London and to get home the next day. When I checked out, they said they'll release the full £100 and I'll receive it in 7-10 days. This also was a bit of a punch in the stomach to me as it leaves me in complete financial difficulty. It's been nearly 7 days since I stayed and I still haven't received the deposit back, so I called the hotel to query this and the girl I spoke to seemed to find it all quite funny as she was laughing when I was explaining the issue. She just told me to call my bank to get them to release the funds as it's "pending" and has been fully released by the hotel. So after this phone call, I called my bank and they basically told me there's nothing they can do because the funds are still with the hotel and they haven't released anything yet. I feel like I've completely lost this £100 which is a lot of money to me at the moment and I can't afford to eat until the end of the month. I would not recommend this hotel if you're tight on money because they'll try and take you for every penny you've got. :(

…..Beautiful hotel I was so impressed with this hotel , its location is accessible and a must if you have an event at the 02 . Staff Very polite and helpful, very welcoming and knowledgeable. Well presented and treated guests with such kindness. The reception staff right through to the waiters ……perfect service 🥰. Food Lovely buffet at breakfast, lots of choice , well presented and staff amazing and kind . Really enjoyed the experience. Rooms Beautiful and clean , very welcoming. Had a beautiful view . Beds comfy and had a good night sleep . Room service available and mini bar ( extra cost ) coffee facilities available. Overall, an amazing hotel . Will highly recommend and will look forward to my next visit and exploring for of the hotel .

Absolutely stunning hotel, from the second we arrived to sadly leaving, I couldn’t fault anything. Tye staff were exceptional, friendly, polite and helpful. The room was beautiful and clean with stunning views. The bathroom was fantastic with luxurious toiletries to hand. Breakfast, though busy, was also exceptional with everything you could imagine available for breakfast. The lounge and bar had amazing views over the Thames and Canary Wharf and the cocktails were perfect. With direct access to the O2, it’s the perfect base for a concert. I can’t wait to return.

A really great place. Very comfortable, excellent service from staff who were constantly keen to assist their guests. We had a package deal that included a three course meal. Sometimes this would be a “second best” menu but not here - it was genuinely first class in both taste and presentation. Only downside is that it is a bit remote and hard to get to e.g. taxi from Heathrow was over £100. Also nowhere else to eat within walking distance.

This is a lovely, very modern hotel. The staff are super nice and very helpful with anything that was needed. The rooms are very clean and really nice, they even had a U.S. outlet which was really handy. The only thing to be aware of is parking. If you're staying as a guest, use their parking garage. It still costs money but half of what it costs to park in O2 parking.

Awesome hotel. One of the most polite and nice front desk staff I have come across in several years. A special shout out to Anndrea at the front desk! She is super helpful and always smiling. Wish there were more front desk staff like her at other hotels

Loved the location, breakfast & the fireworks!. The rooms were good and quiet. They looked clean, though not perfectly clean, you could see some dust on tables and furniture. Views from the bedroom were amazing. Beds were the best, very comfy, bedsheets looked clean in my room, same as pillows. The standard room is big enough for 2 people, the toilet is nice with 1 shower and 1 bath. The staff was nice and friendly in general. We also enjoyed the swimming pool, it was big and well maintained. We will come back next year for sure!.

I had a recent 3-night stay and it was absolutely flawless. As soon as I walked through the revolving door a members of staff came over to welcome me. Check-in was fast and efficient, and I was pleased to see the suite I booked had been upgraded to an even larger suite - around the same size as the entire ground floor of my house! There was also a bottle of red wine, some macarons and jelly sweets as a welcome gift. The staff were friendly and efficient throughout the stay, in that refined "keep an eye on you but not pestering you" way that the best hotels have. I had lounge access and it was nice and quiet - with breakfast and evening canapes served in there. Location wise, it's a 5 minute brisk walk to the Tube station, and that whisks you into central London in around 20 minutes. I really couldn't ask for more!

Decent convention hotel with good AV setup. Rooms are spacious, staff friendly and courteous; just as you would expect from the InterContinental chain. Dropped one star for the convenience aspect. Since it's located somewhat remotely, you want be able to easily get a hold of daily essentials. Need some deodorant, a lighter or red bull? Enjoy a 30 minute walk. They should really consider adding a convenience kiosk of sorts.

We didn't stay at the hotel but had a really good experience at the spa. The facilities are really nice and clean. The massage was amazing. We had an issue with the offer when coming to payment but Sophie was really helpful and kind. Would love to return one day