Ponti's Italian Kitchen
5-7 John Prince's Street, Oxford Circus, London
Hire Ponti's Italian Kitchen
5-7 John Prince's Street, Oxford Circus, London
Capacity and Layout
- 10
Amenities
Disabled access
Air conditioning
Lectern
Stage
Cloakroom
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Ratings & Reviews
February 9th, 2024
Absolutely horrible experience with the customer service at this restaurant today. I was there with a big group of friends for lunch. Due to having to make a quick call at the end of our lunch and staying there a little longer, I was first constantly interrupted and made to feel like I need to leave (despite the restaurant being almost empty on a Friday). I went outside after the third interruption and at some point needed to use their toilets so went back inside to quickly do so. Upon returning upstairs to leave, I was told off for having used their toilets as “I am not a customer.” This despite having been a customer, just 25 minutes earlier. Horribly rude management. * In response to the owner's reply below *: Dear Sir/Madam, Thank you for your prompt response. With all due respect, your manager - if that is the case - was extremely rude to me - and completely ignored me when I mentioned I was a customer just a short time ago. There was zero politeness in their approach. Also, today was not a busy day at your restaurant. The restaurant was almost empty. Therefore a little observation of your actual customers would go a long way, I assure you. Moreover, I did not stay at your table in the corner for an “extended” period of time. If you call 20 minutes or less an extended period of time after a 2 hour meal, then I, quite frankly, don’t know what to say to you. My entire group of friends who had dined with me came to the table to arrange plans for meeting shortly after, in full view of your staff in front of the bar. Again, it would be great if you could take full responsibility for the complete lack of observation, manners and customer service from your manager in particular - but sadly, not surprising after this treatment, that this isn’t the case. I repeat: no one explained anything at all politely to me. Quite the opposite. Luckily I was still on the call when your manager was rude after using your toilet once, hence, evidence they were anything but polite. As an aside, this is the first negative review I’ve ever written so I suppose that is also a testament to how unpleasant this experience was today. All the best to your establishment!
GOOGLE REVIEWMarch 17th, 2024
Nice location with reliable average food. Service is not always good. Sometimes quite rude actually. Food is typically served fast and what you might expect. They have wifi but you must give them your email address and the speed is horrendous (see photo).
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