I always book this Hotel, mainly for it's welcoming and professional staff. The rooms are clean and well serviced. Being close to Kings Cross Railway and Tube stations as well as good bus links is also a bonus. On this occasion I found the breakfast to be not up to the usual standard. The bacon was over cooked to the point of brittle, unlike the scrambled eggs which were hardly cooked at all. The choice of continental breakfast was poor. On the two past occasions I have stayed, housekeeping have come into the room, early morning, before I was up or dressed. I have not reported this as I took it to be a one off mistake, however, as this happened again I feel it should be noted. Don't they have a departure list? It is a lovely hotel apart from the 2 matters I have raised.

The staff were excellent and very welcoming and helpful. Super service throughout my short stay. The lobby and dining area is very nice and comfortable. The room was super - clean, well stocked and all the services I wanted. Breakfast was lovely - proper fried eggs!! - coming from Ireland, I would have liked the option of pork sausages as opposed to beef, but as that is my only gripe I'm happy to say I would cheerfully come back to the Pullman.

The room was sufficiently spacious, and the amenities provided were good too. We requested for a quiet room with a view and that was exactly what we got. We chose this hotel because of its central location and easy access to train and tube stations. Plenty of buses too. It's also within walking distance of the nearest Big Bus Hop on Hop Off bus stops, if you're gonna take that tour. Can't comment on the breakfast as we didn't have it. But the bar is excellent with the choice of liquors and beers on tap. The food was good too - we had the GA burger and it was so delicious! Staffs were very welcoming and friendly. Highly recommended!

Modern hotel located on the Euston Road next to the British Library and only a few minutes walk from St Pancras Int. and King's Cross stations. We booked a Deluxe Room and was allocated 1117 which looks north. No upgrade as is usual with Accor. As we were staying over 2 nights the hotel has an optional green room policy where you can decline the change of bed linen and towels. Seems like a good idea and one I'd support. However this also meant the service staff didn't cross the threshold. So no bed making, vacuuming or replenishment of consumables like tea/ coffee or bottled water. We didn't use it again. GA (bar) staff were good and soon got to know what we liked to drink. They do have an odd policy of not allowing you to order double shot spirits unless put in single glasses?? So we tipped them into one on delivery. I've used this hotel before but not sure I'd do so again for such an extended trip.

It's hard for me to score this hotel highly enough - it was an amazing location (I had to do a lot of train travel, having St. Pancras and Kings Cross right there was ideal, from the tube to National Rail to Eurostar), the hotel was beautiful, the bar/restaurant downstairs was gorgeous and had the most amazing food. It felt VERY POSH, at a very reasonable price. What topped it all off for me though was that I had the best sleep there I have had in maybe decades...I don't know if it was the complete quiet, the blackout curtains, the deliciously comfortable bed, or a combination of everything but I'm seriously keeping the Pullman as my go-to if I ever need to be in London again.