Was in the area and saw Sartoria had all time slots available on Opentable (with hindsight a red flag) so walked in for dinner. The woman on the front desk said she couldn’t seat us because they were fully booked. I could see 5+ empty tables in the restaurant, and the bar was more than half empty too. I showed her on my phone that they can’t possibly be fully booked because all times are available on Opentable. She said she would ask a manager, and came back insisting the manager said they couldn’t seat us. It was 7:37pm, I sat at the bar and immediately booked a 7:45 table for 2 online. I should have left out of principle and I can’t work out why they were refusing us (both very formally dressed etc). I went back to the desk with my reservation and they seated us. Drinks took a very long time to arrive (the bottle of champagne we ordered with the main meal arrived before the aperitif drinks). Service by our waiter Clayton was excellent, all other service was lousy. In the end we spent £400 at this restaurant for a very average meal which included an over seasoned tuna tartare with “mums dinner party from the 90s” presentation. I wouldn’t recommend this restaurant, and I’m amazed they’re still open. Far better upmarket Italians in the immediate area are: Cecconis, Il Borro, and Cafe Murano. I will never return to Sartoria, having dined here several times in the past this was a very disappointing experience. Everything is very dated and the service was rude and confrontational.

Had the most incredible birthday meal at Sartoria! The ambience, welcome and service was impeccable. Each plate of food came burst in with flavour, beautifully plated and served. Some excellent wines too, the staff kept the glasses topped up… did mean we purchased another bottle! We thoroughly enjoyed every aspect of our meal exceptional venue. Thank you to the entire team