Lovely location. However, BEWARE of the front desk/reservations department. Had trouble getting a confirmation email when I booked this hotel. Requested the email one month before the trip. Number of persons in my party was incorrect. Requested a second email 5 days later with the corrected information. Showed up at hotel and was told the "Total Cost" listed on my confirmation email was incorrect due to a "System Error" and that I would be charged an additional 1560 pounds. WHAT??? I was also charged for 3 breakfasts during my stay that were supposed to be included. That has been refunded but the best the hotel could do about my bill was charge me 780 pounds instead of 1560. I am not a happy customer. Why am I expected to pay for this hotel's mistake? Tried to work things out with Marta, Front Desk Manager but I still feel like I am left with little recourse in this matter. WATCH THE CHARGES ON YOUR HOTEL BILL VERY CLOSELY! This hotel has had at least 3 general managers since 2016 so there may be some behind the scenes chaos going on here.

Beautiful old hotel in a great location. The hotel is right next to the main train station and close to shopping and the old city attractions and sights. If you're into Scotch, there's a dedicated Scotch bar with more options than any one person will ever go through. The hotel is going through a renovation, so ask for an updated room. The restaurant and main bar is a great place to end your day with wonderful cocktails and drink options.

What's not to love about this luxury hotel -view from the bar-where else? Great service. Free gourmet nuts and endless water top ups. You could spend the same on a pint anywhere else in the town but few places in Edinburgh offer the luxurious beautifully appointed cocoon offered by "the bally". Sit in comfort whilst princess street buzzes by. Then go out and do it all again.....

My daughter treated myself and her Auntie Anne to a Champagne Afternoon High Tea and the whole experience and beautiful ambiance of the Palm Court was just fantastic. The staff looked after us and special mention to Daniel from Brazil who put us at ease straight away! We felt very special by all the staff and loved all the whole experience.

This is THE PLACE TO STAY in Edinburgh! Not only is the hotel first class, but so is their staff. So welcoming, and the best experience!