Clayton Hotel Cardiff, Meeting Room 5

A lovely hotel situated in Cardiff City Centre. The room was spacious and of a high quality and the staff were very pleasant. There is no on-site parking, but there are several car parks in the area.

I have to say that my recent experience at this hotel was nothing short of appalling. From the moment I interacted with Ross on the night desk, it became clear that he is completely ill-equipped to handle the role he has been given. His attitude was not only passively aggressive but also dismissive, unhelpful, and frankly, incompetent. It is astonishing that someone with such a lack of professionalism and basic customer service skills could be trusted to manage the front desk during any shift, let alone the night shift when guests are most vulnerable to needing assistance. To make matters worse, the security guard on duty was no better—completely cut from the same cloth. Rude, unapproachable, and utterly disinterested in helping guests, he only added to what quickly became one of the worst hotel experiences I have ever had. At no point did I feel like a valued guest; instead, I was made to feel like an inconvenience for simply expecting the minimum level of courtesy and professionalism. While this hotel may be inexpensive, that should never justify such shocking behavior or such a lack of basic service standards. Cheap rates do not excuse rudeness, incompetence, or an environment that makes paying customers feel unwelcome and unsafe. I will never stay at this hotel again and strongly advise anyone considering it to look elsewhere. There are plenty of other hotels that understand the meaning of customer service and guest care. Do yourself a favor and avoid what was, for me, a horrific and deeply disappointing experience.