Leonardo Hotel Cheltenham, Warwick Suite

Great hotel, clean rooms, nice restaurant. I want to say a special thanks to a few people on the reception team who went out of their way to help after I left my reading glasses and kindle at the hotel. They arranged for it to be speedily posted it to me, and used extra bubble wrap to ensure it arrived safely, they were so helpful - thanks

By far the best service I have had in a hotel in England. Every single person working there was attentive, always smiling and very very polite. We had a small issue with the toilet sink as the water would not drain which could have made it a negative experience, however, the lady arrived to the room very fast, she apologised fixed the issue and was extremely pleasant. Breakfast was okay but again the service was amazing. I would 1000% recommend They also have facilities such as an indoor swimming pool which we did not have time to enjoy but they seemed to be very popular amongst the rest of the guests

The hotel is pretty dated and needs some modernisation. The reception, restaurant and bar look like they have had some TLC. But the corridors and rooms need some love too. The bed was super comfy, I stayed in the heat wave and there is no AC but a desk fan was available in the room and helped make it comfortable. The car park is so confusing if you want to leave and re enter once you’ve checked in and paid for parking. I was leaving early in the morning and couldn’t exit as I’d left the night before to go get some things once I’d checked in. I had to call the hotel as there was no option on the exit barrier or signs advising you what to do. Once I managed to speak to someone they let me out. Overall it’s a nice hotel and worth the price.