Lifehouse Spa & Hotel, Thorpe Suite

I booked lifehouse spa as a birthday treat for me and my fiancé who was turning 45. I was excited and then wasn't when I read the reviews. I wanted it to be a perfect gift but was totally put off reading the negative and 1 star reviews. I called the Spa to cancel and got transferred to the manager Beth who assured me I would have a lovely time and not to be put off but she would stay herself and was working the weekend I was booked in so if I had any issues to go to her. Anyway, in a nutshell my partner and me had the most amazing time. The service was impeccable and this was throughout the Spa , from booking in, afternoon tea, dinner , lunch, Spa itself. I have no idea why anyone would rate it so poorly. Our room , the food was absolutely amazing, we loved the Spa, it was fairly busy but we always managed to get a bed, we used all the facilities including the relaxing room, had a facial. There is not 1 complaint. Our dinner was up there as the best we've ever had anywhere out. Please do not be put off by the reviews, it's a wonderful place to stay and each member of staff was welcoming professional and just a joy to speak to

I came here for a birthday getaway with my boyfriend, I have to say after reading some reviews before our stay, we had a very mixed opinion on what to expect. We were very pleasantly surprised! The hotel is very pretty, lots of lounge areas, and the spa, particularly the entrance is very cool, I loved the option to do some shopping! The spa itself was very nice and relaxing, however I definitely reccomend not going in peak times as I can imagine it gets very crowded and overstimulating. Hotel room was superb, loved the bathroom and the huge comfy bed, only thing I would note is to make sure the rooms come with some water. We had dinner and breakfast included, and I have to say, the steak was nothing short of exceptional. I think the service could have been slightly better. Nobody was rude, however the bartenders did forget our order and stood around chatting and laughing infront of us instead of making our drinks. Happens. The resturaunt staff were very friendly and attentive. We would definitely come back :)

We booked this expecting a relaxing spa break but left feeling stressed and disappointed. The experience did not justify the high price. Check-in was loud and chaotic, and the spa facilities were overcrowded and noisy, feeling more like a busy public pool than a serene spa. The massages were excellent and the room was spacious and comfortable. Dinner was extremely disappointing. We waited around 50 minutes for food, which arrived clearly not freshly served — the plates were untouchably hot, sauces and purées were congealed and dry, and the meat was very dry and unappetising. We were given explanations rather than an apology and still had to pay full price. We rarely leave food unfinished but couldn’t eat it. The management response afterwards was just as disappointing, offering a bottle of Prosecco despite us clearly requesting at booking that none be provided as we don’t drink — highlighting a lack of attention and care. Overall, this is not the calm, high-quality spa retreat it claims to be and is extremely overpriced. We won’t be returning.