Lifehouse Spa & Hotel, Thorpe Suite

Had a fantastic time at the Spa. The pamper and prosecco package was lovely! The staff are extremely friendly and service was amazing. The spa is huge and incredible. Sian did my facial and she was so professional and very good at her job. I felt so relaxed! Dolly in the shop is also extremely knowledgeable and helpful. I was in awe of how much she knew. Just to add that it was very hot and the rooms don’t have air conditioning. They did give us two fans but it was still incredibly warm. The bed was so comfortable and the shower was amazing though. Overall a lovely stay, I can’t wait to return!

The resort is very pretty and is set in some lovely grounds. The building feels luxury and the staff are great. Special mention to Vicky from housekeeping for making our room lovely. The gardens are absolutely stunning and well maintained. It's also nice to have the woods nearby which make for a lovely walk. The resort is tucked away and feels generally very peaceful. The food was alright at breakfast, nothing groundbreaking just a decent fry up. Coffee could do with some work. However, the rooms were roasting hot with no obvious thermostat controls - heating and no AC available. The fan didn't quite cut the mustard. Even having the door open didn't keep it cool enough and the outside temp wasn't very high compared to what this been. The rooms however have a nice (albeit very creaky), with a nice bathroom all very modern and spacious. The staff were mentioning to people who complained about the road closures that they were short staffed and they did look quite rushed so maybe the management could try to take on some more.

Hi, We came for the day to enjoy a relaxing spa experience. While the spa itself, the massage, and the staff were all lovely, I feel the restaurant could benefit from some improvements. The restaurant has an elegant atmosphere and a dress code, which we appreciated, as we value a certain level of respect and presentation. Unfortunately, our experience with the front-of-house staff did not reflect the standard that the venue appears to aim for. The hostesses would benefit from additional training in customer service and communication. In a setting such as this, the way guests are welcomed and spoken to is extremely important. We were told that a table in a particular section of the restaurant was unavailable because the area was fully booked, despite several tables remaining empty throughout our visit. The explanation was unclear and delivered in a rather dismissive manner. In addition, drinks menus were placed abruptly on the table, even on top of glasses, and there was very little eye contact or engagement from staff. The waiting staff also seemed rushed and detached, delivering drinks without acknowledging guests (almost bumped into us). These may seem like small details, but they have a significant impact on the overall dining experience. This feedback is offered because the venue itself is beautiful, with a refined atmosphere and prices that reflect a premium experience. Unfortunately, the service in the restaurant did not match the quality of the surroundings. I rarely leave negative reviews, but given the standard the establishment presents itself as offering, I believe the customer service should be held to the same high level as the spa and facilities. Kind regards,