The Montcalm: Brewery London City, Cornwallis

⭐⭐⭐⭐⭐ I had an incredible stay at the Montcalm Brewery Hotel. After a very stressful week at work, it was exactly what I needed. As a solo female traveller, I was made to feel genuinely welcome from the moment I arrived. I was upgraded to a superior room, offered a glass of wine while waiting, and the staff couldn’t have been more helpful and accommodating. The room was beautiful and spotless, the breakfast was superb with plenty of fresh choices (and very good coffee!), and the location is fantastic with so much within walking distance. The level of service was exceptional throughout my stay, and the staff are a real credit to the hotel. They made a stressful week feel a little lighter. A wonderful experience from start to finish. I can’t wait to come back.

For a five star hotel i expected better. £600 to have no air con and not be offered even a fan. Not happy in the slightest. I see there’s lots of reviews about the air con situation, you’d of thought they would have found a solution by now. It wasn’t until our last night we were given a new room with working air conditioning as half the hotel was effected. As much as i am glad we at least got one night with air conditioning.. it was a bit of a slap in the face to know this is what we could of had. Even the corridors were a lot cooler than our rooms. We had to sleep on wet towels just to even try to sleep. No compensation refund offer. No complimentary anything. Just an slight apology and having to ask 5 times for a fan after they decided to just leave it outside our room whilst we were gone when they said they would put it in our room, which of course, as everyone was suffering it got taken probably immediately. Even the cheapest premier inns put fans in our rooms without even having to ask. I will not be coming back.

Probably the most disappointing hotel experience I have had in a very long time! The hotel reception waited for my group to check in and pay, before telling us that they have a problem with their aircon in some rooms! (We later discovered this has been going on for several weeks... by reading some of the most recent online reviews...) but they chose during the hottest London summer we have had in years, to not tell us until we had already checked in! Very dishonest and dishonourable conduct! My room was in the South Block, which is around the back of the hotel through a back door on the lower ground floor. The entrance alone was very tired looking, worn carpets, and what seemed like a service lift, as it was quite battered looking. Far from the standards of a 4 or 5 star experience. My room was very small and very dark with very dark mahogany wood furniture that had multiple chips in the wood and various stains, and very worn looking carpet, that looked like it needed a good industrial steam clean - not just hoovering. The window closely faced another external wall, so you felt very boxed in! The windows also did not open. So no natural air... in a room with no real working aircon! On my way to dinner, I asked reception to put a fan in my room for the evening. When I came back to my room I found this huge piece of equipment by my bed that took up so much of the little space, and was making so much noise that I had to switch it off as I couldn't sleep with the noise! In the morning I was then woken around 6am by a knocking sound in my bathroom, which appeared to be in the ceiling (perhaps the plumbing). Overall the hotel is very far from a 4 star and definitely not a 5 star hotel. Really disappointing experience!