Marlin Waterloo, Meeting Room 1

Great location and lovely staff – cleanliness could be improved The Marlin Waterloo Hotel has a lot going for it. The location is fantastic, just a short walk from the London Eye and ideal for exploring the city. The staff were extremely friendly, helpful and welcoming, which we truly appreciated throughout our stay. We had a fairly large upgraded room with a kitchenette, which felt almost like a small apartment – a real bonus in London. The kitchen was well equipped, and the bathroom was a good size, even featuring a built-in speaker connected to the TV, which we found quite interesting. However, the rain shower was quite dirty, so we decided not to use it and opted for the handheld shower instead. The two TVs in the room were also a bit tricky to use – the remote controls didn’t fully match, and we had to unplug the power cable to switch them off. When it comes to cleanliness, there’s definitely room for improvement. Housekeeping only comes every two days, which we found unusual for a hotel of this standard. On our first day, we also noticed an old piece of chewing gum stuck to our bedside table – we reported it, but unfortunately it was never removed during our stay. With more thorough and precise cleaning – including corners, surfaces, and less visible areas – this hotel could easily earn five stars. Cleanliness is all about attention to detail and consistency. The breakfast buffet was fine, just what you’d expect from a city hotel. Overall, we had a pleasant stay, and despite a few shortcomings, we would recommend the hotel and would consider returning. (I’m not posting photos, as I believe the cleanliness could still be improved, and this does not affect the overall impression of the hotel.)

The location is great, right next to a main station, a bus stop, a café, and a supermarket. The rooms are spacious and bright, but the cleanliness is not good. During my 8-night stay, my room was cleaned only twice, even though I requested cleaning. The furniture is quite old, and there were no slippers, toothbrush and toothpaste, bathrobe, or lotion like other hotels of the same level usually provide. The price is extremely high compared to the service, as the service and facilities in many three-star hotels are actually better. Sezai Can is an exceptional bartender — very friendly, attentive, and skilled. He made the best cocktails and truly elevated my experience at the bar. 🍸✨