Regus London King's Cross, HG Wells

Absolutely disappointing experience with Regus. We have encountered repeated billing inaccuracies, unexplained charges, and ongoing administrative confusion throughout our tenancy. On multiple occasions, we were charged incorrect fees, which were later attributed to “system errors” — this has happened more than once, which raises serious concerns about their internal processes. Even basic items such as post handling fees were incorrectly applied, requiring us to repeatedly follow up to get clarification or corrections. This has resulted in unnecessary time spent resolving issues that should not occur in the first place. Overall, the service standard falls far below expectations for a professional office provider. We strongly advise other clients to carefully review every invoice and keep detailed written records of all communications. Would not recommend.

Absolutely shocking management experience. Repeated billing errors, unexplained charges, and constant confusion. We were charged incorrect fees more than once, including additional costs later blamed on “system errors”. Even basic charges such as post / handling fees were applied incorrectly. Very disappointing service standards. Residents should carefully check every charge and keep written records. Would not recommend.