Ramada Encore Newcastle-gateshead

Good clean rooms and restaurant. Staff very friendly. The lady named Sam in the restaurant was very attentive and friendly and genuinely was making an effort to ensure people were happy with their food. Nothing was too much trouble and she was always working hard to clear tables. Food and drink choices were good. We would stay here again if we visit Newbattle. Only one negative we thought was room service trays were left outside rooms on the floor when finished and maybe could have been cleared earlier. (Only 1 or 2 )

I recently stayed here whilst travelling for work. The staff were amazing, very pleasant, accommodating and welcoming on arrival. The room was okay - relatively clean and presentable but being on the 6th floor, it was uncomfortably hot! Could have really done with a fan or better still air con. Breakfast was good too. I’ve only marked it down due to how hot it was. Also the code to exit the car park changes on a daily basis which is inconvenient if you’re in and out and staying more than one night like I was. Overall, would recommend and visit again.

Its an adequate hotel. But that's all. We queued 10 minutes at check in, got our room after we checking in online. I asked if we had a king room (like we'd paid for) and they said yes. But we didn't, so we had to head back downstairs with bags to check in again. This time there was a large queue, we queued 15 more minutes and got our room. The room has been somewhat cleaned. The toilet seat was wet, like it'd been used. And the footprint on the ceiling was a surprise (see photo) The parking was challenging on our first night, as it was busy. Theres an overflow car park, but it's gravel and spaces unmarked. People parked leaving lathe gaps, so there wasn't enough space and people then blocked other cars in. It just needed a bit of organising really. If there's an event on nearby, I'd be making sure I couldn't be blocked in Staff were friendly though, and location isn't terrible for the centre.