Mercure St. Helens, Pilkington Suite

As above. I stayed two nights on the Friday we had two continental breakfasts sent to room. The Saturday we was going to have one continental and one full English sent to room. When we woke, I went to reception to ask if I could have the breakfast in the dining room as we had family staying at the hotel and had decided after the order had gone in, to meet them in the morning for breakfast. The girl on reception said to speak to the team in the dining room. I did just that and she confirmed that they hadn't started preparing and would cancel it. Our friend, then paid for his, mine and my breakfast when we ordered in the dining room. I should have £15 refunded, and despite complaining at point if check out and again the next morning when the card had been debited of £34.90, no one has ever come back to me.

I recently stayed at this hotel for an entire week for a business project. Despite showing a valid invoice clearly proving my stay, the parking system still charged me a two-day penalty. I wasted valuable time trying to resolve this issue, but the staff was unhelpful and unwilling to fix the mistake. This experience was extremely disappointing, especially considering I was a paying guest for the full week. Due to this poor service, neither I nor my team will be staying here for our upcoming year-long project. We will be choosing a hotel that values its guests and treats them with the respect they deserve.