Dormy House Hotel

As a return visitor to Dormy House, I wanted to first of all call out the amazing team, from reception to waiting staff to spa therapists, who are just consistently wonderful and helpful with everything. From the minute you walk in, the welcome is warm and the service thorough and thoughtful. Although the spa would benefit from a larger or second sauna replacing the underused 'snow shower', I think the facilities are great. Wet areas are nicely designed and clean, treatments are excellent and the spa cafe is a great hangout spot. I do feel the need to call out that I and others I spoke to felt having kids in the spa doesn't really fit the luxury positioning of Dormy House. We were particularly conscious of this due to the extended School Holiday spa access hours for kids which were obviously not welcomed: Although there were very few parents with kids in the pool area, this does truthfully change the tone from rest and relaxation to high energy chaos for all other guests without kids - the majority of customers for the hotel. With other offerings like The Fish on the estate with more of a family friendly positioning, we felt a little kids pool there and going adult-only at Dormy would be a big improvement! If we found an alternatively like Dormy with a great restaurant and spa offering but with a strict no kids policy, that might well make us move to book there instead to be honest... Finally, unfortunately we had bad sleep in the room we were given due to the exterior door it was next to not closing properly and banging all night. Luckily staff were amazing about this the next morning and upgraded us to a much better room the following night - and we are sure the issue has since been fixed.

Cosy luxury hotel stay with excellent spa facilities, fantastic service and great quality food. Shout-out to the team for posting our tooth brush back to us so promptly!

Attractive house and decor but it is ridiculously overpriced. Similar cost to Heckfield Place which is infinitely more impressive - the service was ok but not exceptional at Dormy House, there was no turn down service and the beds were made very badly in the morning, and there's no grounds on the property to explore so it feels a bit isolated.