The Limes Country Lodge Hotel

Good value for money, staff were very friendly, notably the receptionist at check in and the female breakfast manager who was very efficient, attentive and cared about her role. The breakfast was very good and prepared freshly to order. Would definitely stay again!

Had our wedding here on 23rd August, the staff were amazing! Especially Sara! The venue looked awesomely setup, the grounds outside were great with so much space for our guests. The staff worked very hard and we were made to feel very welcomed and had all the help in the world. Rooms were nice, clean and in peaceful surroundings. The breakfast is a must!!!! Thankyou to everyone at the venue for an amazing experience!

We stayed at this hotel for a friend’s wedding, which was a truly lovely event. The food was excellent, and most of the staff were friendly and attentive, contributing to a memorable day. Unfortunately, our experience with the room was disappointing. My daughter, who has multiple disabilities including epilepsy, had a brief absence seizure that led to a small accident on the sofa bed provided. I took care to strip the bed and contain the soiled bedding to protect housekeeping staff. However, I was surprised to find that the mattress had no waterproof cover, which resulted in urine soaking through. In our experience, other hotels typically use waterproof protectors as a standard hygiene measure, especially in rooms accommodating children. Without any prior communication, the hotel charged £50 for "damages." I contacted them to explain the situation and shared that this was not a deliberate or avoidable incident. I also pointed out that the damage could have been prevented with proper mattress protection. In their response, the hotel acknowledged the importance of waterproof covers and stated they would consider implementing them in rooms for children. While I appreciated the acknowledgment, the charge was not reversed. I believe this is inconsistent with industry norms, especially when the guest has taken responsible steps and the situation involves a child with disabilities. Additionally, the room lacked basic amenities: no air conditioning or fans, which made it very uncomfortable during warm weather; only two bath towels were provided for four guests; the fridge was not cold; and there was insufficient toilet paper. Overall, while the wedding itself was wonderful, the accommodation and handling of our concerns left us disappointed.