Mercure Manchester Norton Grange Hotel & Spa, The Hopwood Suite

Absolute fantastic. Stayed for 1 night and had dinner, breakfast and spa facility use. Parag at the front desk was super friendly and helpful with all enquiries as were the spa staff at explaining the facilities. Really comfortable room, tasty food and very nice atmosphere. The location is lovely too with a canal walk nearby and rolling scenery... you forget that your on the outskirts of manchester

This hotel was booked for our anniversary . Check in was fine but when we arrived to our room, I could smell vomit. There was a dirty/crusty residue on the desk above where the smell was coming from and the floor was still wet and smelt bad. My partner told the manager but he said there were no other rooms as they were fully booked. We were reassured that housekeeping would clean the room while we enjoyed our evening. We went back to to the room to get something 2 hours later and the smell was still present. The housekeeper arrived just after us to clean the carpet and desk. She wiped the dirt from the top of the desk and sprayed something from a bottle on the carpet and wiped it will a hotel towel. I didn't think that was very thorough but hoped at least it would remove the ackrid smell of vomit. We were far from home and were at the hotel for the tribute night so we thought we could put up with the room for one night. When we returned to the room at around midnight, we were greeted with the mixture of chemical cleaning products with underlying vomit smell. We had no choice but to ask for a refund and leave. In addition to the vomit smell, wet carpet and dirty desk surface, the scatter cushion on the bed was soiled, as was the throw over the bottom of the bed. The member of staff that came to the room said she would have a word with housekeeping and agreed these dirty items shouldn't have been on the bed. The staff that came up after the carpet was cleaned all said they couldn't smell the vomit, only the cleaning products used on the floor. This is a dirty hotel with poor standards and I would advise customers that if they have to stay in this hotel, please take your own towels. I thought it wasn't very hygienic that the carpet was being cleaned with a towel that guest would use and also shockingly, when I was downstairs in the toilets near reception, the toilet floor in one of the cubicles was being sprayed and wiped using the same spray and type of guest towel that our carpet was cleaned with. I honestly have never experienced anything like this at any other hotel. Hopefully the owners of this hotel with invest in a proper carpet cleaner and some mops for the toilets. An anniversary to remember for all the wrong reasons.