Mercure Manchester Norton Grange Hotel & Spa, The Sycamore Suite

Had a wonderful stay at the Mercure Manchester Norton Grange Hotel and Spa! From start to finish, the experience was fantastic. The spa facilities were excellent and made for such a relaxing break. A special shoutout to Tammy for an absolutely fabulous massage — she was so welcoming, professional, and made the whole experience incredibly relaxing. All of the staff were friendly, helpful, and made us feel very well looked after throughout our stay. Would definitely recommend 😊

booked an 85-minute spa treatment costing £125, expecting a relaxing and professional experience. Unfortunately, that is not what I received. The treatment started with the air conditioning blowing into the room. I politely asked for it to be turned off because I was cold, but nothing was done. Once I was on the massage bed, I asked again if the room could be warmed up, as I was becoming increasingly uncomfortable. It was only after speaking to two managers that the air conditioning was eventually turned off, but by then I was already too cold to relax or enjoy the treatment. I have lupus, and being exposed to the cold can leave me in significant pain and discomfort. I have since been left with a headache, I'm still freezing, and I feel far worse than when I arrived. A spa should be a place where guests leave feeling relaxed and cared for, not unwell. I was also informed that, despite paying for an 85-minute treatment, the massage would actually be around 60–75 minutes because of the turnaround between appointments. That is not what was advertised or what I paid for. During the massage itself, there were also periods where the therapist was not actively massaging me, making the treatment feel even shorter. For £125, I expected much better. The lack of attention to my comfort, the reduced treatment time and the overall experience were extremely disappointing. Sadly, I cannot recommend this spa based on my experience.