Andre WeigandtJanuary 1st, 2019

Customer service sucks. Tried to cancel a reservation today, well, no chance! First call: the hotel employee tells me that it is not possible to cancel a reservation with a hotel directly and provides me with a phone number of a central reservation service. The number is wrong, no answer. Second call to the hotel: "we transfer you to the reservation service.. oh.. apologies.. reservation service isn't working today, call another day." It is incredible that this hotel can't get working such simple process as canceling a reservation. Very disappointing!

Roshan ChainaniOctober 3rd, 2018

Popped into the Hotel's bar for a quick appointment and coffee. Unfortunately staff were not attentive and we had to go to reception to ask them to call staff to the bar. People were waiting at the bar for around 10-15m to be served, and the bar staff were nicely sitting in the kitchen. Lobby is clean and bar and lounge are pleasant. Directly opposite Victoria station which is convenient. Would repeat out of necessity.

TonyandEsther BallantyneJanuary 30th, 2019

Regular use of meeting rooms. Staff are spectacularly helpful. Booking staff go out of their way to help too. Some chairs are stained and should be taken out of use, but everything else is great. Very comfortable.

Jabari BovellDecember 3rd, 2018

I stayed at the hotel twice; first for one night and then later the same week for two nights. The rooms were great. The staff were extremely friendly and willing to assist. They gave us cookies; which is the double tree standard. The cookie for my first stay was terrible but the cookie on the second was amazing! It is also a great location for a good breakfast.

Kris HeathJanuary 14th, 2019

It’s a nice enough hotel. The staff are friendly. Nothing there is expansive - the dining area, the buffet area, or the rooms themselves. Then again, it’s London so everything is that much smaller. The breakfast options are the Hilton standard. That is not to imply sub-standard though - there’s loads of variety to suit the most or least health conscious among us... The location is great. You can be at Victoria station in