Cantley House Hotel & Barn, The Briar Barn
Cantley House Hotel, Cantley, Wokingham, RG40 5QG
Capacity and Layout
- 40 - 120
Ratings & Reviews
August 23rd, 2021
The decor was dated but understood with the age of the hotel, yet dated doesn’t have to be dirty. The lampshades were coated with dust, the carpets stained with lipstick and dubious yellow patches and the chrome taps and shower in the bathroom were not acceptable - coated in limescale and splash marks that have obviously not been cleaned in months or dare I say, years. We had to ask reception to send someone to re-clean our room, specifying our concerns… yet, went back to find they’d not even cleaned the tap. The limescale built up was so bad we used bottle water when brushing our teeth. Given the visible dirt and disrepair, on a further look the curtain pelmet was hanging off, there were hairs under the bed sheet and the mattress protector was covered in sweat marks (like it hadn’t been cleaned in weeks). With the fusty smell from the room it would have been nice to have all 3 of the windows work, yet 1 was broken and couldn’t stay open and the other was jammed shut. Not mentioning the obvious cobwebs and dead flies. All in all - the bedroom I would give 1 star. The wedding on the other hand was fabulous. Great service, friendly staff and overall a great night. The briar was a unique venue and the food was super tasty. It’s a real shame that the hotel can’t keep to the same standard it provides for it’s weddings. If the rooms and the interior of the hotel could match a similar standard to the weddings, this would definitely be an overall excellent venue.GOOGLE REVIEW
September 26th, 2021
Just back from a wedding, the hotel itself is very nice but the customer service is outrageous. During the evening 3 members of staff decided to have loud argument in the middle of the wedding main room, we asked them to move away from our celebration, they went just outside where more guests where and carried on with the argument. Breakfast in the morning…. Well what breakfast, turned up at 9am, breakfast advertised as served 8 till 10.30 and they had run out of food!GOOGLE REVIEW
August 5th, 2021
There are a few reasons why I rated this stay as poor but I'll try to keep it to a minimum before you lose interest. 1. Booked via Booking.com and paid for family room including 2 beds for the kids as stated on the booking. Husband was charged another £40 for the extra beds. He paid, he was tired. 2. Room was dirty and very dated.I even wrote 'clean me' in the dust. There were many cobwebs and the carpet was filthy. 3. The beds were terrible. The master one was like rock and the two extra, that we got double charged for, were very cheap and the springs stuck in your back. 4. Customer service was not very good. The receptionist was miserable and we had to find our own room. 5. Made sure I took the name and email of the person that was dealing with our complaint at the hotel. I feel a Joe Lycett moment coming if not resolved soon.GOOGLE REVIEW
August 30th, 2021
Excellent stay, staff very pleasant and helpful. Room very comfortable. I am sure if we need to stop in the area again it will be the first on our listGOOGLE REVIEW
September 30th, 2021
Had an event here recently and loved it! It's is a gorgeous place and the outside area we had the event was great. Staff were very accommodating and attentive and everything was easy. Would recommendGOOGLE REVIEW
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