Convenient central location. Room is really small and old. We booked a premium room because we were with a baby. They gave us a little piece of chocolate and a letter in the room as welcome, which was really nice. We arrived super late and didn’t open the chocolate the first night, and they took it away on the second day… (why???) the bed was soaked wet through all layers on the day we arrived, really strange. The guy who came to change our whole bed midnight was very nice and helpful. Our room didn’t have a step free access so we had to carry the baby and buggy on 5-6 stairs a few times every day. Most of the staff we encountered were nice. If I come here again for a business trip, I probably would explore other hotel options.

My room (a Superior Room Individual) was tiny, by which I mean, my feet were touching one wall and my head touching another. It does make me wonder how small a non-superior room would be. Food in the restaurant (Scoff and Banter) was OK. Not great, but not terrible either and service was OK too. Would I stay again? Probably not, given the price, though of course this is central London and the location is great. The best I can say is that it is well located, the bed was comfortable and the rest was at least not awful.

We arrived quite early but a room was made available for us and we were given a free upgrade to a premium king room. The room was quite spacious for London and very well equipped. Small bathroom but the shower was a nice size. The hotel is very elegant with period features. The lifts are very small so if you have large cases you will struggle to get two or more people in them, so there were usually queues for the main lift. We ate dinner in the restaurant, which was excellent and catered well for our dietary needs.

Attention to detail lacking. They put a baby's cot in the room but we had to climb stairs to get to the room. The coffee pods when replaced were nearly always the decaffeinated pods for some reason. They took away the towels for the baby after day two again for some random reason. The first night for some strange reason the bed sheets were drenched wet as if a bucket of water spilled on them. The location is great and the room was generally very good.

Stayed at this hotel over the weekend, opting for a twin bed standard room. The check-in service was good, secured the twin room although it was said to me it’s based on availability. Room 129 on the first floor, had limited space for luggage. Despite its compact size, the room offered a lengthy table with ample sockets, a definite advantage however took the majority space. However, the absence of bedside space necessitated leaving personal items on the floor. Upon entering, the room carried a lingering odor, perhaps absorbed by the carpet over the years. Renovation is overdue. The bathroom presented challenges as well, with slow-draining water in the shower, requiring brief showers to avoid standing in accumulating water. Storage was lacking at the sink, but a small area above the toilet served as a makeshift space for toiletries. The predominant issues were the persistent odor (indicating a need for carpet replacement) and the bathroom's drainage concerns. I'd recommend considering a deluxe or suite for a more satisfying stay, as the standard room's limitations were evident in the provided photo. Great location though! But won’t be staying there again for that price roughly £200 one night without breakfast. Sorry.