Leonardo Hotel London Watford, Suite 6

Exceptional staff and location and one of the only hotels in the area that really do offer air conditioning in your room (for that occasional heat wave or if you're like me and just need the cold to sleep). The breakfast buffet included a very good selection of alternatives for those with food allergies. Room was clean and bed comfy. I prefer an additional top sheet under the duvet and that is not offered here. All of the staff was exceptional and very professional. The location was the perfect walking distance to many restaurants and local attractions and rail stop. The rooms were very quiet and I didn't hear much noise from other guests except the loud door slamming. I'd suggest looking into swapping out the door closing mechanisms in your next remodel as I've stayed at other hotels that have taken care of this common issue, so I know it's possible to remedy. Similarly, consider adding universal electrical charging outlets that other hotels offer. The breakfast buffet seemed chaotic at times for one hostess to manage during peak rush hour. It would be relatively easy to determine the average peak times for each day and then ensure there is a backup to check everyone in who prepaid so somebody else can take care of those paying with the hostess. This hotel was the first I've ever been to in 40 years of traveling internationally that didn't offer smaller hand size washcloths (~ 9" x 9"). When I checked with reception, they said there were no options. I would suggest adding these to your laundry list to offer to guests.

Unfortunately, I had a very terrible experience with the hotel. I guess on the day they don’t have a standard room available for me so they gave us the accessibility room. Because the room is designed from accessible, the design is slightly lower and it was very hard for us to use. Instead of being straight with us from the start they choose to ignore us and straight out say they’re fully booked. They still have other rooms available with additional charge if we want to swap it which we ended up doing. I have to go their website and confronted them they still have other rooms why can’t we swap it. Anyway, the other room was also no better. I can hear loud noises from other rooms because their soft closing is not working properly. The worst part is, the room was not very clean, the carpet was all oily and you can feel it sticky on your feet everywhere. I don’t know but i feel like there are better hotel nearby with similar price and their listing on booking.com and expedia are completely misleading (description and photos).