Gilgamesh London Covent Garden

Booked a table for 7:15. We arrived at 7pm and said that we were early and is the table ready. They said no but we could wait at the bar. Bar man was lovely and did us a cocktail. 20 minutes passed and people we were still at the bar. The bar man said are you still waiting for a table!!!!! He cleaned off a table and seated us. Then the lady on the door came over and said who did you tell you were here. I said "you"!!!! She took no ownership. Not sure why there were 4, two seater tables available the whole evening??? Yet we had to wait. We seemed to wait at every point. Wait for order to be taken. Wait for food wait for pudding wait for bill, wait to pay. Chicken was burnt and hard. Cream had melted on the sundae. It have been made but no not served. We just wanted to get out in the end. They got the message when we put our coats on to leave. Other tables were complaining about a burnt burger and long wait. The bar staff are fab and need to manage the restaurant!

Love TGIs so thought we would bob in for tea. It’s smaller than our local ones. When we walked in a group came in behind us. We were greeted by a man who asked us to stand at the bar whilst he cleaned a table for him and handed us 2 menus which we found strange as there was lots of tables available clean and available. He then immediately took the group to be seated down to the bottom, so he got us out of the way to seat the group even though we were there first and lied as to what the reason was. He then called us down from the other end to seat us right next to the party. We were a couple in an almost empty restaurant, why would we want to pay to sit next to a noisy group? I asked to be seated elsewhere and he said no as they only had one server, yet there was other people sat where we wanted to sit, again this didn’t seem right. I could understand a little if this was a large restaurant but it’s small. I don’t like being made a fool of so we left. I’m not paying money in a restaurant where I am lied to, made to sit next to a noisy group and disregarded. Very poor service! Won’t be returning

Very disappointed I've been going tgi's for yrs mainly Walsall West Midlands and Leicester at family meals and never once been disappointed food always presented well staff Go up and beyond to make sure your happy. When we came to Liverpool for few days I booked us in straight away, was Very disappointed it's very small and didn't have any atmosphere really so just I put it down to being smaller. When my husband ordered a starter which was hot boneless wings when it came out to that was it chicken on a plate no salad or dip like you get in Walsall and Leicester, then we ordered sesame chicken stripe again no presentation usually chips come out in a wire basket, usually get salad and sauce in a pot these were Just on the plate, not once did anyone ask if all was ok or did we want another drink which little thing's like this make ya experience nicer.