The Langham Hotel London, The Portland Foyer

I’m still staying here currently but have to say it’s truly one of the best hotels I’ve stayed at. The service is impeccable. I have been most blown away by the concierge team and the housekeeping team. Got help with a personal urgent task in minutes making it easy for me to continue working. And on housekeeping My room was not a great state. When I came back to it from the day it was STUNNING. So organized and tidy and was honestly a breath of fresh air. Thank you!!

1. If you go as part of a party there is no where to sit, relax and have a drink together other than the pub, or the cocktail bar. You have to book the cocktail bar with a minimum spend of £500. Most hotels if this calibre will have a lounge for guests with a bar. 2. I was charged £60 for cancelling breakfasts for both of us for 2 mornings. Total cost £140. I had paid this in advance asxan add on. Although reservations said I would be refunded on leaving I was not refunded and charged an additiinal £60 cancellation fee! So a none existent brwakfast for two cost us £200! Despite contacting the hotel they have rwfused to refund this amount.

booked a stay at The Langham to celebrate my birthday, expecting the quintessential five-star excellence this historic institution is known for. Unfortunately, the experience left me more frustrated than pampered, and it certainly didn't live up to the standards of other luxury hotels I’ve frequented in London and abroad. The Culinary Highs and Lows The dining experience was a tale of two extremes. The Highlight: The Langham Burger was truly fantastic—cooked to perfection and arguably the best part of the stay. The Disappointment: Breakfast was a major letdown. While the hash browns and sausages were decent, the bacon was almost inedible—tough, overcooked, and difficult to eat. For a hotel of this caliber, you expect every element of the most important meal of the day to be executed flawlessly. Restless Nights & Service Failures The biggest issue was the lack of sleep. At 3:00 AM on both Wednesday and Thursday, I was awoken by loud noises. In a premium five-star environment, peace and quiet are the bare minimum requirements, yet the disturbance persisted across two nights. The way the management handled the situation only added to the frustration: The Delay: After complaining about the noise, I was offered a different suite. However, the Duty Manager failed to respond for over 30 minutes. The Inconvenience: I eventually had to leave my room, travel down nine floors to reception, and complain in person just to get a resolution. When you are paying for luxury service, you shouldn’t have to hunt down staff in the middle of the night to have your concerns addressed. Final Verdict This was meant to be a special birthday treat, but it ended in disappointment. While the property is beautiful and the burger was a win, the poor breakfast quality, unacceptable noise levels, and sluggish management response times mean The Langham fell well short of its five-star reputation this time.