Bloomsbury Theatre

An excellent, powerful and very moving show, New Dawn Fades....the Joy Division story..... A top cast, well staged and the music was 👍 too. Great theatre.

I can only comment as a theatre producer who puts plays on here. We love the venue for its location and size. It’s perfect for our show New Dawn Fades. The staff are amazing, especially Ellen who always looks after things while we’re playing here. Front of house are great too, and the security guys; sorry, I don’t know all their names but Samwell and Sa’id were so helpful.

Love the show I was here to see. Staff on the other hand are extremely disorganised for accessibility guests and honestly felt like a burden asking for assistance, as they came across as confused and unwilling to help. I was emailed weeks prior to the performance regarding what I should do upon arrival ( approach the box office who would inform the head usher to allow us in before any crowds gathered ) this didnt happen, we were told to have a seat and wait for doors to open. Upon opening of doors, we asked a usher there for assistance, again confusion and had them radioing a manager to come and help, we were told to wait at the top of the stairs near a sign, which frankly was a very small space, with crowds coming in, it felt very claustrophobic to wait around. When the manager appeared, we yet again had to explain our situation after which we were told to wait by the seats near the bar ( email explained there was accessibility seating for patrons, this appeared to be two single grey seats at the side of the bar, no signage to specify it was for accessibility patrons so I had to politely ask someone to vacate a seat so I could rest my knee and my back ) We waited 10mins for another member of staff to appear who showed us to our seats just as the auditorium was about to be opened to regular patrons, didnt feel we were given much priority or proper assistance and honestly soured the start of the night for myself and my partner. Nobody prioritised us after the performance to allow us out first ( we were sat at the back near a door, so it wouldn't have caused much of a concern for others to allow us out before others ) Attached is the emailed response I received from the theatre after my recent review for them via another email they sent soon after I had attended for my show. The response essentially passed the blame from one department to another and tries to down play my experience due to "implemented changes" that didnt come into play until after I had attended my show. Over all, I do not think I would consider returning to this venue due to the lack of consideration and prioritising it has for accessibility customers. Lots of things definitely need improving and staff need to be trained more efficiently to understand the needs of those who need a little extra help.