The Waterway

Stumbled upon this restaurant while wandering with my friend. Even though it was busy, it didn’t feel noisy or overwhelming. Really enjoyed the pork Sunday roast. Service was swift and professional and the app made it very easy to order. Will definitely visit again.

It was ok. food is ok atmosphere is ok for locals, for tourist so-so. Waiters don’t empty tables, we had starter and when main course came waiter looked at as with hands full of plates. We moved plates from first course and he just left not collecting old plates.

Awful - absolute disgrace of a place and I would avoid at all cost. They can’t decide what they are. A river side bar ? A Gastro pub ? A posh restaurant? We arrived and the place was packed. Was given a dodgy table that when folks walked past the table would jiggle about. So asked to move inside. Talk about jumping out the frying pan into the fire! We had around 5 minutes of peace when our senses were assaulted by the sudden materialisation of a crèche. Loads of kids rocked up - the youngest probably a few weeks old if that, screaming, crying, throwing tantrums. Absolutely vile how parents think the public should be saddled with screaming babies, toddlers and even a 10 year old was having a meltdown. Even worse none of the staff was bothered to ask them to handle the situation and their child. None of the parents went outside to calm the child instead just sitting there sipping wine and conveniently ignoring their screaming devils. Then the food came. Starters the croquets tiny balls of mash fried and only 3 given in a sauce. Plain. Chicken wings tasteless, just tasted oil. The mains - swordfish, small pieces draped over aubergine and lentil type of mash with zero seasoning. I’m from the Seychelles and we know how to prepare fish, for £30 this was a disgrace. Even worse to come the chicken burger you wouldn’t serve to a serial killer, this dry, burned and over cooked piece of meat ( we think ? More like leather ) for his last meal. You would pity the poor fool. So why then are you charging £17 for this ? Alongside soggy brown horrid chips ? The staff did not check on the food. The food we came for via the fork app wasn’t available, your menu was limited and I understand it was Mother’s Day - but don’t serve people sub par food or open if you don’t have the staff if you’re a busy location . Then you won’t be garnering reviews like this one. Came here for a date and we stayed exactly one hour and bolted out of there quicker than you can say KFC - which is where we are now going to have proper chicken burgers. We were charged full price and we had the 50 % fork app food festival. Nobody checked on us or the quality of the food and asked if we were okay - so we removed the service charge. Terribly disappointing. Youre charging high end food prices to people and you can’t even provide a decent calm place for people to enjoy their meal. Everyone looked stressed out because the day was a bit warm and you had a few mothers in. This is by far the worst restaurant I’ve been to for a long time and I fail to understand the high ratings, raise your standard people and stop applauding mediocrity and greed. This is all of those things. The pictures looks better than the food tasted for sure !