Holiday Inn Rugby Northampton M1 Jct. 18

We had three issues with this place. 1. I booked a standard twin room. The room was very small. There was one bed & one pull out sofa bed. You expect a bed in a hotel not a rather thin sofa bed, with no bedside table or bedside light. 2. They had run out of a large part of their advertised menu so the choice was very limited. 3. On arrival the receptionist took a pre-payment of £200. We didn't charge any extra expenses, so I expected to be charged £117.90 (for the basic room, no breakfast) & receive the refund. Nothing was said about any possible delay on he refund when we checked out. I called the next day & asked why I had not received the refund & was told it could take ten working days but generally it was refunded within three or four days. I called again after a week to be told I have no choice but to wait for the full fortnight. I was pretty irritated by now & was not made less so by the person who spoke to me who kept telling me that a) I'd have to wait a further week & b) to calm down. I was calm - but I was irritated. I'm not good at suffering fools gladly. When I said I would reflect this in a review & make a formal complaint she twigged she needed to do something so said she would investigate, She took my name & the date of the stay, established how much I am owed ...... & then said the refund would be made after the ten days. On what planet is that an investigation? Terrible communication & customer service. Waste of time & very unsatisfactory. Two weeks on I am still waiting for the repayment & would not recommend this place.

Staying here for 20 days. 1. Room doesn’t have a Fridge or Safe locker 2. Bad Bar / restaurant service and unnecessary service charges for takeaways. This depends on the person in that Shift (there are few good ones too). 3. Got a parking violation EVERYDAY even though I registered my license plate 4. Had to change/reactivate room key around 4 times 5. The new room 112’s door doesn’t close property. Reached out 3 times to the manager and still the issue is not fixed. Ask them to change my room but that also didn’t happen. The only reason I’m staying here is because it’s close to my workplace