Macdonald Berystede Hotel & Spa, Windsor And Eton Suite

I can't comment on the rooms as our visits so far have been spa days and did not involve overnight stays. I'd say the spa offers good value for money and there is a good variety of spa facilities. The massage treatment was by far better than at a far more expensive spa I'd visited back in September. The customer service at the spa is amazing, especially from Sarah who we found to be extremely personable, empathetic and with brilliant initiative, going above and beyond to accommodate myself and my husband to ensure we enjoyed our spa day and when we had to cut our spa day short due to a family emergency. We felt very welcome and would definitely visit again.

I visited with my partner for a spa day and we were both pretty impressed. My treatment was done by Emma, who was really lovely, made me feel comfortable and gave the best facial/massage I have had. There are plenty of rooms to use, steam/sauna etc. Reception staff are very welcoming and polite. My only criticism is with the spa itself which could do with a bit of minor maintenance but overall we walked away like we got what we paid for and refreshed.

The old section of the hotel is full of charm, but it seems most of the standard rooms are in the modern conference centre annex. This section of the hotel has a far more low budget look and feel. The room decor was tired with sections of paint missing from the bathroom door and an ill fitting sink. The beds were comfy and the blackout curtains were welcome. The food at dinner and breakfast was good, with a decent selection for OK prices. The complimentary Prosecco that came with our booking was served with dinner, which I was sad about as I wanted red wine and would have preferred the Prosecco in the room as advertised. The reception staff seemed stressed and although they were very helpful I felt rushed. Dinner was also rushed, with staff setting up the breakfast tables around us, despite only having two courses and our booking being half an hour before the cut off time. I hate to think of how it would have been if we were half an hour later. The grounds and Spa are nice, but a little tired around the edges. The whole place could do with a bit of a facelift and it would be amazing. As it stands if we hadn’t got a special deal I would have been disappointed.