Stay was okay and the room was comfortable, but they had a duplicate booking in my name and refused to take responsibility and refund me the difference. This could be an issue with the booking partner, but I received zero compassion and all responsibility (including the cost) has been placed firmly on my shoulders with no support. The team even eluded (albeit indirectly) to me trying to pull the wool over their eyes as if I'd intentionally booked 2 rooms and somebody hadn't turned up. This left a bit of a sour taste and as a regular business traveler, I won't be returning and will leave a similar review on our booking tool to discourage colleagues from doing the same.

This hotel has been my usual destination when working in London, I have been coming here for over a year now and even when covid restrictions were in place. It is a fantastic location with super kind and friendly staff, Vincent in particular will always look to upgrade my room if possible and go above and beyond to make sure my stay is perfect. I would recommend this hotel to anyone and will continue to stay here whenever i am in the city.

We had a fantastic stay at Holiday Inn and a fun time in London. The staff made us feel so welcomed and comfortable. Just everything we need in the busy London town. The location is convenient - close to public transport and with lots of hidden gems nearby. We love that we can come back to the hotel to rest before our evening plans.