Lovely welcoming staff. The Manager tried her utmost to accommodate us with a room change but this was not possible. However I appreciated her efforts for trying. She kindly offered us complimentary services. The room was ready so we were able to check in on arrival about noon which was really kind. So if your room is ready they will let you check in early. The room in the basement is very dark and cold and tired looking. This is not the fault of the staff but the owners. The owners need to update the facilities, update the internal glazing and fix the aircon as during the day and night it was very cold. I’m sure they would’ve provided a stand alone radiator if I had asked but that just dries out your throat and eyes so I never bothered. Carpets are stained and worn. Bathroom shows signs of wear and tear and mould. But the shower was hot any time of the day. Our towels were changed each day and our beds made, without us even asking, which makes a nice change. Like I said the staff are lovely it’s a shame the owners don’t update the rooms. We stayed in room 008. Large family room in the basement which is not what was shown on the website when I booked. I should’ve checked with the hotel before that the family rooms shown when booking is nothing like you would get. There was some noise outside the bedroom window from about 7am, maybe staff entrance or bike parking? You could hear the footsteps of the floor above which was noisy most of the time. We did not eat at the hotel so we cannot comment on other services. If this hotel was revamped I would stay again as location wise it’s excellent and the staff are nice. However I would not stay again in its current condition.

Lovely hotel with friendly staff. It's in a great location and the room was really nice and cosy. Breakfast was excellent with a cooked breakfast cooked to order and again the staff serving were very friendly and polite.