I booked this hotel for my trip to London. I didn't know the hotel was located in a bad area. I felt unsafe and the hotel itself is dated, with stained carpet, the decorative pillows in the room smelled like dirty sweat, and the rooms were very small where I couldn't even open my suitcases. I decided to leave after about 4 hours there. I informed the person at the front desk of my decision. The hotel refused to refund me any of my money. I personally do not recommend anyone staying here. For the price you'll pay you're better of staying in a hotel in a safer and nicer place, where you perhaps have a chance to get your money back.