The Hillcrest Hotel - Widnes, The Hamilton Room

Nice room, friendly and efficient staff, tea and coffee, micro and fridge in our large double room. Super king bed. Good room lock you put a code in so no key problems. Bath with shower. Breakfast good value and nice. Lift. Wheelchair ramp, good toilets on ground floor. Great function room. Negatives: shower not working, carpet not as clean as it should be

Family night stay, room large and spacious with lovely decorations. TV signal was poor and kept losing picture. The glasses at the bar had not been cleaned correctly, the fruit at breakfast was mouldy and the Knife and forks were also not cleaned correctly. However the cost was low, so it was still value for money. The staff were very friendly and helpful.

My friends fathers birthday party. Room was ok, shower poor. Staff were mostly nice though one member of male bar staff thought it was appropriate to kick off at one of our party due to a mere misunderstanding on when the bar closed, one colleague said it was ok then he came in throwing his weight around say “he should know better” not only being disrespectful to paying customers but to his colleagues as well. Kitchen area at the back of the function room downstairs absolutely filthy, remnants of state food everywhere. Function room downstairs filthy, thick with dust and tables and bar hadn’t even been cleaned prior to the hire. Bar staff throwing rum down the drain instead of pouring it out correctly because they didn’t know the difference between a double measure and a wine glass measure. Place really run down in general but could be really nice.