The National Archives

The MI5 exhibition was really interesting! The staff members were also very friendly and helpful. I'd definitely recommend.

I had an incredible visit to The National Archives! The facilities are spacious, clean, and well organized, making research smooth and enjoyable. The staff truly went above and beyond. When I had an unexpected emergency and did not have coins to buy sanitary products, a kind staff member at the CR1 desk generously gave me a packet of pads and tampons without hesitation. This thoughtful gesture meant so much to me. Later, I thought I lost my passport at the Archives and emailed security in a panic. Shane Daly, the Duty Security Manager, responded almost immediately and arranged for me to collect it quickly. Their prompt and caring response really eased my worries. I also loved the shop, which has a great selection of unique merchandise and fascinating books. I bought an MI5 notebook and a book, which were perfect souvenirs. Overall, The National Archives offers an excellent experience, from the helpful staff and smooth processes to the fantastic resources and welcoming environment. Highly recommended for anyone interested in history or research!

I had a fascinating first visit to the National Archives researching my family history. I started my application online for a readers card which is essential to be able too use the full archive but it was a simple process, which I completed when I arrived at Kew. The assistance I received from the staff at the National Archive was excellent, they were patient and understanding and seemed to have as much time to give as was needed to help visitors get the best out of their visit. Parking... There is adequate parking available which is payable using machines in the main foyer. Blue Badge Parking... There is a good number of Parking spaces for those with Blue Badges, split between the front and back of the building. Disabled Access... The building is well designed for all people using the facilities, with ramps and lifts as an alternative to stairs. Toilet facilities are equally well thought out. Food and Drink... There is a large refreshment area with both casual seating if you're just having a quick Coffee plus a large number of places to eat at tables. Be sure to check the closing time of the hot food service, it isn't the same as the Archives. I went on a Thursday which is the late opening day of the National Archives, yet although the archive wasn't closing until 7pm, the hot food stopped at 2pm and there definitely wasn't a full choice of options at 1.30pm. There is book-come-gift shop on the same floor as the refreshment area.