Museum Of Brands

Cancellation policy

The Museum reserves the right to raise the following charges if an event is cancelled or postponed: 12-5 weeks prior to the event, 30% of room hire and catering charges; 4-2 weeks prior to the event, 50% of room hire and catering charges; less than 14-1 days prior to the event, 75% of room hire charges and 100% of catering charges. If an event is cancelled 5 working days or less before the start date, AV cancellation charges may also apply. The Museum cannot be held responsible for failure to complete the contract owing to exceptional weather conditions, or any other circumstances beyond our control. In the unfortunate circumstances that you have to cancel or postpone your confirmed booking at any time prior to the event, the Museum will make every effort to re-sell the facilities on your behalf. Until all terms are accepted the booking remains provisional. Provisional reservations will be held for a maximum of 4 weeks (unless otherwise stated). Leaving items in the rooms overnight is not permitted, unless by prior arrangement with the Corporate Events Team. Additional services and extended room occupation periods that have not been agreed prior to the event will be charged appropriately. Please allow sufficient time within your booking period to set up and clear the rooms. If your event occurs in the afternoon or evening we will charge an additional hourly rate for space hire and staff for extensions beyond the quoted times. The Museum is a UK Registered Charity, no. 1093538. The Museum of Brands, Packaging and Advertising is fully accessible, including level access entrance. The Museum’s conference room is located on the first floor, and access to this part of the building may be difficult for some disabled visitors, particularly those in wheelchairs. Please inform us if any of your participants have a relevant disability. The Museum of Brands does not have any parking facilities for clients, visitors or staff. The client shall use all reasonable endeavours to ensure that all guests leave the venue quietly and respect the rights of local residents. We would like your event to be as enjoyable and relaxed as possible, and museum staff will do all they can to adapt to your individual requirements. However, it is our responsibility to protect this unique Museum and its contents and to ensure that no damage is caused to the collection. We must, therefore, ask you to comply with all of the above conditions.