Kb02 Venue Hire

We recently hosted our child’s 1st birthday party at this venue, and while the venue itself was absolutely fantastic and the kids had a great time, unfortunately, the experience was overshadowed by the behaviour of one staff member. From the beginning, she appeared to be rushing the party along, creating a tense atmosphere. She shut the bar in guests' faces before 7:30 PM, even though that was the agreed end time for the venue hire. At 7:15 PM, she began removing shoes from the climbing area, closed the games room and curtain without any warning, and cut the music abruptly, making an announcement on the microphone in a way that embarrassed us and disrupted the party. Several parents commented on her rude and unprofessional behaviour, and she even made inappropriate remarks regarding our party. Her actions not only upset the adults but also left some of the children distressed, which is the last thing you'd want at a child's birthday celebration. It's such a shame, because with a more courteous and respectful approach from the staff, this could have been a perfect experience. The venue has great potential, but I would strongly urge the management to address staff conduct to ensure no other family has their special day spoiled in this way.