Comfortable and clean family room. Excellent sound proofing from windows. All staff friendly and polite. Shower extremely slippery - there were warning signs and bath mats but still uncomfortable to stand in shower. Anytime but very early is extremely busy for breakfast with long waits for tables - dining room capacity really not enough. The breakfast was good, as was an evening meal we had in the restaurant. The hotel was ideally located for our trip, very handy for some sights and transport links.

Everything was very nice. Lunch and breakfast foods were good. Plenty of coffee choices in the dispensing machines. Very good coffee, considering it was not brewed by a vending machine. I used the QR code to cancel housekeeping, I mentioned that I didn't want housekeeping at the front desk, yet housekeeping came in every day, regardless. So much for going green. Also, not sure why the 2nd floor rooms had no complimentary water bottles, as other floors did. Tea kettle and tea was provided, but had to use tap water to make tea each day.

Very nice hotel. Modern, clean, with a parking. Friendly and professional staff, from the reception to the waiters and the cleaners. Good breakfast. They organized a drink one evening during the week. Nice atmosphere. Nice location: easy to get there by car from the continent. Only downside: lighting in the bedroom was too weak (room was dark).

The hotel was spotless. The rooms were spacious for 2 adults and 2 kids. The sofa bed was extremely comfortable as that's usually not in most hotels. The staff were friendly. The location is very good, not far from Borough Market and 2 underground stations.

The personnel make the hotel: from the reception, to the bar, from the breakfast area to the maids, all are extremely professional, friendly, with large smiles. What ever you need, they will immediately support! So refreshing to still find this type of genuine customer care (not just service!). An example of diversity: gender, generations and origins all coming together for the customer. My all time favorite when in London!