The Mermaid London

Puddle Dock, London, EC4V 3DB -

Up to
600 guests
Internal Catering
allowed

About Venue

Unique. Out-of-the-box. Extra-ordinary. Welcome to The Mermaid London – the independent home of one-of-a-kind events, and the go-to venue for large-scale events in the City of London.

Five incredible event spaces and a capacity for nearly 2,000 delegates requires an expert team ... One that is dedicated? Yes. Experienced? Of course. Creative? Undoubtedly. Meticulous? It goes without saying. Passionate? Absolutely. All essential, and all characteristics that define The Mermaid London.

Number of guests

Start date

End date

My dates are flexible

Select a space:

Newgate

Foyer & Mezannine

Auditorium

Queenhithe

Upper River Room

Lower River Room

Capacity & Layout

Standing

up to 600

Dining

up to 300

Theatre

up to 600

Boardroom

up to 100

Cabaret

up to 232

Classroom

up to 195

Food & Beverage

Catering arrangements

Catering facilities

Refreshments

Alcohol

Facilities & Amenities

Cloakroom

Disabled access

Air conditioning

Natural light

Table / chairs included

Public transport

Premises parking

Breakout rooms

Flipchart

Heating

Lectern

Print/Scan/Copy

Stage

Tea

Whiteboards

Audio & Visual

Whiteboards

WiFi

Sound system

Microphone

Conference phone

Projector & screen

Flipchart

Other

Its not uncommon for our guests to install our six metre wide video screen right across the length of the Queenhithe, an amazing and visual backdrop to your event.

Space Rules

Allowed events

Promoted/ticketed events

Licensed for alcohol

Cancellation policy

In the event that the Hirer cancels or otherwise terminates this Agreement for any reason between the signing of this Agreement and 84 days before the start of the Hire Period the Hirer will be liable to pay immediately 50% of the Fees. In the event that the Hirer cancels the Event, or otherwise terminates this Agreement for any reason less than 83 days before the start of the Hire Period, the Hirer will be required to pay immediately to The Mermaid 75% of the Fees. 3.8 In the event that the Hirer cancels the Event, or otherwise terminates this Agreement for any reason 28 days or less before the start of the Hire Period, the Hirer will be required to pay immediately to The Mermaid 100% of the Fees.

Location

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Reviews

robin hobbs
April 2026
What a great venue for events, Security staff were very helpful. Thank you.
Kurt Goddard
Invalid Date
Had our company's christmas event here. Spacious auditorium and backstage area where food & drink were served. Facilities were satisfactory and it is pretty easy to get to.
Kyle Eve
Invalid Date
Good conference facility, I was here for the zendesk event
Ism Shai
Invalid Date
Quite easy to find. Accessible. 3 lifts. Decent toilets. Enjoyed my 2 day conference and training. From Blackfriars stn turn right then immediately right again. 60/80 Meters there's a small underpass
Resham
June 2019
Theme didn’t match decorations in venue. All staff was great.
Roaming Rosa
Invalid Date
I have been here on a number of occasions for conferences. It's well equipped, things seem to run smoothly and provide everything that you would expect. The lunches are good and this time had gluten free options for mains, but not desert. The cookies at breaks looked delicious though no no gluten free choice, so I had to settle for healthy, fruit option. They really looked after my waistline! The staff are friendly and helpful.
Helen Fish
April 2026
We recently held a large-scale event at this venue and unfortunately the experience fell well below expectations. From the outset, the venue team were difficult to work with, applying rules rigidly, including restricting access to spaces and lifts, in a way that felt unnecessarily obstructive rather than supportive of a professional event delivery. The most significant issue, however, was catering. We were charged for 300 delegates, yet attendance was just over 200, and the provision did not even meet that number. Food stations ran out while guests were still queueing, attendees were redirected between stations due to lack of food, and portion sizes were extremely limited. At one point, a guest even asked if food was being rationed. This was not an isolated issue and was a consistent theme throughout the lunch service. In addition, food was cold, plates were cold, and service was disorganised, with long queues and insufficient staff to manage flow. The impact on our event and reputation was significant. Our delegates and sponsors expect a high standard, and the experience on the day reflected poorly on us despite being outside of our control. Following the event, we raised these concerns formally. The response we received was dismissive and did not acknowledge the extent of the issues experienced. Overall, this was a disappointing experience and not a venue we would choose to work with again.